What this covers
This policy applies to production work bought from Pixaloom Tech AI. We would rather fix work than refund it, so the first response to a problem is always a re-render — but if that isn't what you want, here is exactly where you stand.
Before production starts
Cancel before we begin producing and you get a full refund, no questions and no deduction. "Begin producing" means the point at which we start generating scripts or renders for your brief — not the point at which you paid.
After we've delivered
If the work isn't right, tell us within 7 days of delivery.
- It doesn't match the brief. We re-render it at no cost. If the second attempt still misses, you can have a full refund.
- It's technically faulty — broken file, wrong aspect ratio, missing captions, audio out of sync. We fix it immediately and at no cost. This isn't a refund question.
- It matches the brief but you've changed your mind. We'll refund 50%, because the production has already happened.
- Part of a set is wrong. We refund or re-render the affected ads, not the whole set.
What isn't refundable
- Media spend. We never hold your ad budget — it goes to Meta from your own account. We can't refund what we never received.
- Ads that underperformed. Creative that was delivered as briefed but didn't convert isn't a defect. Nobody can promise performance, and we don't.
- Work already published. Once an ad has run on your accounts, it has been used, and it isn't returnable.
- Rejection by Meta caused by your product or claims. If the ad was blocked because of the category, the offer or a claim you asked us to make, that isn't a production fault — though we'll happily re-cut to get it approved.
- Delays you caused. Time lost waiting for assets or approvals from your side.
How to request one
Email help@pixaloomtechai.com with the subject line "Refund request" and include:
- The invoice number or the date you paid.
- Which ads in the set you're unhappy with.
- What's wrong, in a sentence — enough for us to reproduce it.
You don't need to fill in a form or call anyone. One email is the whole process.
How long it takes
- We acknowledge every request within 2 working days.
- We decide, and tell you why, within 7 working days.
- Approved refunds are issued to the original payment method within 10 working days of that decision. How quickly it appears afterwards is up to your bank.
Cancelling an ongoing arrangement
Monthly or retainer arrangements can be cancelled with 14 days' written notice. You are billed for work completed and work in progress at that point; anything you have paid for and not received is refunded in full. We don't charge an exit fee and we don't lock you into a minimum term.
Contact
Pixaloom Tech AI
37/1, A Beli Rd, New Katra Road, Mumfordganj
Prayagraj, Uttar Pradesh 211002, India
help@pixaloomtechai.com